Returns and Refunds

What is the returns, exchange and refunds policy?

It's hard enough to find a comfortable bra in store, let alone online! If you aren't happy with your purchase for whatever reason (maybe those purple and green ribbon bows clash with your skin tone) then you can return it to us for an exchange or a refund. You can exchange as many times as you like, you never pay any additional postage or restocking fee and you never pay for postage to return items back to us (I know, we're generous like that).

However, be warned! Your return should be unworn, unwashed and with all tags attached. If you wear a bra for any length of time and then decide to return it, just consider if you would buy a bra that someone else had worn for the same length of time. Bras are like shoes - you can't wear them all day and then return them if they hurt your toes (the shoes, not bras...if a bra hurt your toes, you haven't put it on right).

Do I need to remind you that if have to try on briefs, please try them over your own! Ok, I just reminded you. But it's worth repeating. Try on briefs over your own.

Don't swim in the swimwear if you want to return it. As for maternity bras, please use breast pads, you don't want to leak in a bra you're trying on!

How can I return items?

Just re-use the envelope your item came in and put our Reply Paid sticker on the outside. If it arrived in a bag, just turn it inside out and use the sticker. Can you tell we like recycling? Returns are FREE. That means they don't cost you anything. Nix. Nada. However, if we don't get your return, we can't refund you or process your exchange, so we recommend that you get a sticker from the post office that enables you to track your return (it's FREE, just like our Reply Paid service).

How long do I have to return an item?

You can return items within 30 days of receiving them. That should give you enough time to try on bras with every dress in your wardrobe, show it to your significant other or to family members for unwanted opinions (best to spell out that you want compliments only). Ditto with swimwear, bridal, maternity, etc

Can I return underwear or lingerie purchased online or in store

If you buy online you can return it in store and if you buy instore you can return it by post. We like to flexible!

Please note though, our bra fitters do not use force to make you buy anything in store, so anything you have bought at our shop is returnable for exchange, not refund. There are exceptions of course, such as if you didn't actually try it on, if you require a bra to go under a dress that doesn't work, if it's faulty, if you are a bride or if someone bought you something as a gift.

I have exceeded the 30 day limit for a full refund - what can I do?

Don't fret, pet! Ask nicely and we'll help you out ;-)

Which stores can I return items to?

We are located at Bondi Junction, one block from Bondi Junction station. If you've never been to Bondi, come on down, you'll love it! You'll also love our store - we offer Nespresso (but not George Clooney, sorry)!

I have lost my parcel summary document, can I still return an item?

We are very professional and we can find your order just by psychic ability alone. Although a name does help...so don't worry, we'll find your order on our system.

What information do I need to return an item?

Just fill in the returns form that's included and use the Reply Paid sticker to return your items to us FOR FREE. Just let us know if you want a refund or an exchange. If you aren't sure of what size you need, just tell us if the back was too big/small or if your cup is too big/small, and we can figure it out for you.

What are my cancellation rights under the Consumer Contracts Regulations (previously the Distance Selling Regulations)?

You can cancel your order any time before it has shipped. After that you will have to wait and receive your package, then send it back to us for a refund.

How long will it take to get a refund for an order placed online?

We'll let you know once your refund has been processed, and then sometimes it can take up to 5 days for a refund to appear in your account. Banks like to hang on to your money as long as they can before giving it back to you or something like that.

How do I return items internationally?

Please post your international returns to either our store at 155 Edgecliff Road, Woollahra, NSW 2025 Australia, OR, to PO BOX 1848, Bondi Junction, NSW 1355 Australia.

Just mark your package as RETURNS and it will magically find the right person in the office.

How do I return my items to store?

You can bring them in yourself, post them to the store, or post them to us using our FREE Reply Paid service. Either way, they will end up back in the right place, like a homing pigeon.

What is a "goodwill" refund policy?

That means if you call us up with a sob story we will probably refund you. Especially if you are a single mum, you've just lost your job, or you broke a nail. Empathy is our middle name.

How do I return my items via post?

Too easy! I am just going to repeat what I said earlier here:

Just re-use the envelope your item came in and put our Reply Paid sticker on the outside. If it arrived in a bag, just turn it inside out and use the sticker. Can you tell we like recycling? Returns are FREE. That means they don't cost you anything. Nix. Nada. However, if we don't get your return, we can't refund you or process your exchange, so we recommend that you get a sticker from the post office that enables you to track your return (it's FREE, just like our Reply Paid service).

Can I return a sale item in store?

You can return sale items to the store for an exchange not for a refund. The conditions of all our sales is that items can be returned for exchange only.

Can I return swimwear?

Of course, just don't swim in it first.

Why is my refund different to the amount or way I paid?

Relax, we probably haven't made an error. We just don't refund postage, after all, our postman doesn't work for free, sorry!

Can I return a final clearance item in store?

Clearance items are usually sold at below cost price, so they cannot be returned for exchange or refund. If they don't fit you, you can give them to charity or you can return them to us and we can give them to charity on your behalf.

What will happen if I return an item purchased with my gift voucher?

If someone thinks you need new bras and bought you one, then you probably really need new bras more than you need a refund. If someone bought you a gift voucher, or a bra as a gift, or you bought something for yourself with a gift voucher, you can only exchange it for another product or a store credit.

What is the general returns policy for international orders?

Sadly, our Reply Paid service does not extend overseas. If you live in a tropical country though, we might be tempted to come and pick it up from your ourselves. Anyway, we don't discriminate. You can return for exchanges and refunds just like our Aussie customers.

Who gets refunded if I return a gift?

The person who paid for the gift gets the the money. If someone has bought you a gift that you don't like, you can exchange it for something you do like (always a good idea).

Can I return faulty or damaged products internationally for a refund?

Whoah, hold your horses right there! If your product is damaged or faulty, please email help@storminadcup.com.au with a photo of your faulty/damaged item. We will see if we can get a replacement to you without you having to ship it back to us. Hopefully we can avoid all that delay and extra postage costs and reduce our carbon footprint at the same time. Yay!