Please be assured that our online payment methods are secure. We do NOT store any of your credit card details on our web server. All online payments are transmitted over a secure session via 128 bit encryption, the highest level available, using our own SSL certificate. SSL (Secure Sockets Layer) is the industry standard for conducting secure transactions over the Internet. These measures add extra levels of security for you the customer so you can be assured that internationally recognised companies with the highest levels of security are looking after your credit card details.In addition, you can also pay with Paypal and Afterpay.
When your order is shipped, you will receive an email confirmation containing your tracking number. If your parcel was sent by Australia post, you can track it at www.auspost.com.au using the tracking number sent to you.
Send us a photo of your damaged item and we will contact the manufacturer to endeavour to get you a new item. If the manufacturer deems it faulty, we can pass the credit on to you, but if they don't, then there's nothing we can do. However, we recommend hand washing all your lingerie, a 15 minute soak is usually enough. If you really must use the washing machine, please use a lingerie bag and the delicate cycle, and do not overfill your washing machine. Most manufacturers can tell if your bra has been through the machine or has been affected by heat, so do not use a tumble dryer and do not leave your lingerie to dry in the sun. Always leave it to dry in the shade.
Before shipping your order, you can get a full refund back onto the same method you used to pay for your order. After an item is shipped, you can still get a refund or credit but not for any postage costs.